My VX520 is displaying Datawire 1007/1008 error, what do I do?

***ATTENTION: This terminal has reached its end of life cycle by the manufacturer. It is no longer supported for ongoing support. Please contact us about replacing your terminal.***  




These are connection errors. Complete the following steps to try resolve the problem:

1. Check that the Ethernet cable is plugged into the ETH port.
2. Unplug the power cord, leaving the Ethernet cable attached, and wait five seconds.
3. Plug the power cord back in, and run a test transaction.

VX520 ETH port and power cord connection

My terminal is still displaying the error, what do I do?

Complete the following steps to try resolve the problem. If this does not work, contact Customer Support.

1. From the SoftPay home screen, press * on the keypad. (The SoftPay home screen displays the Sale, Refund, and Void options.)
2. Press F2 (Commserver).
3. Press the purple key immediately to the right of the Alpha key.
4. Press F4 (Repair).