My VX520 is displaying "CAPK Error File Not Found," what do I do?

***ATTENTION: This terminal has reached its end of life cycle by the manufacturer. It is no longer supported for ongoing support. Please contact us about replacing your terminal.***  

This error occurs if you have not updated the terminal to accept the type of card which the customer is trying to use.

1. From the SoftPay home screen, press Enter. (The SoftPay home screen displays the Sale, Refund, and Void options.)
2. Press F3 (Setup).
3. Type the password as follows:
   1. Press 1, Alpha, Alpha, 6, 6, 8, 3, 1.
   2. Press Enter.
4. Press the leftmost purple key five times.
5. Press F3 (EMV Key Update).

Note: The terminal may take up to five minutes to download the updates. Once the download is complete, the screen displays "Download Complete".

1. Press the Cancel key five times to return to the SoftPay home screen.