This error occurs if you have not updated the terminal to accept the type of card which the customer is trying to use.
- From the SoftPay home screen, press Enter. (The SoftPay home screen displays the Sale, Refund, and Void options.)
- Press F3 (Setup).
- Type the password as follows:
- Press 1, Alpha, Alpha, 6, 6, 8, 3, 1.
- Press Enter.
- Press the leftmost purple key five times.
- Press F3 (EMV Key Update).
Note: The terminal may take up to five minutes to download the updates. Once the download is complete, the screen displays "Download Complete".
- Press the Cancel key five times to return to the SoftPay home screen.