Your checkout is about to become even faster. Major credit card brands (Mastercard, Visa, Discover and American Express) have dropped the requirement of a signature on payment slips and checkout terminals as of April 2018. They’ve found that signatures are not a useful way to prove someone’s identity. Further, the increase of digital authentication technologies such as tokenization, multi-factor authentication and biometrics are more secure methods to prove identity.
This change benefits you because:
- New technologies are more secure than requiring a signature
- Payment transactions become quicker and frictionless
- It gives you more control over your customer experience
- Eliminates the need to print receipts, saving paper and expense
The new rules vary with each card network. For example, Visa still requires signatures from merchants with payment systems that do not read chip cards. The table below summarizes the policies by card brand.
|Mastercard||No signature required in the U.S. and Canada|
|Visa||Signatures are optional in the U.S., Canada, Mexico and the Caribbean for retailers who accept EMV/chip cards|
|American Express||No signature required globally, on all of its cards|
|Discover||No signature required in the U.S., Canada, Mexico and the Caribbean|
In all cases this change is optional, so you can decide whether or not you want to stop collecting signatures. If you do want to stop collecting signatures, most terminals allow you to skip that step during the customer's checkout flow. If you have any questions about a specific terminal, please reach out to our Customer Support Team at (855) 999-4142 or send an email to firstname.lastname@example.org.