If your transactions deal with tips, it is critically important that you adjust any tips before batching out. Once you batch out, you are unable to adjust any transactions, as they are sent to the bank for processing.
If you must adjust any transaction, be it for a tip, refund or another authorized transaction, you will need the full credit card information and expiration date. If you cannot acquire that information directly from your customer, we can assist you in retrieving that information by doing the following:
- If you have a copy of the receipt(s), please submit a request to firstname.lastname@example.org (If you don’t have a copy of the receipt, please provide us with as much information as possible; Last 4 of CC Number, Date, transaction amount, approximate time)
- Your request will be taken up by the research department and you will be contacted via phone within 24 business hours with the information requested. Please note that more than one retrieval will increase the research involved and might extend beyond 24 business hours. Credit Card information will never be shared over email and we do not have the ability to adjust/refund/alter a transaction apart from your terminal.
Credit Card retrievals incur a $7.00 Administrative Fee billed directly to your bank account.
Please note, that anytime you run a transaction past the original transaction date, you run the risk of incurring a chargeback. We encourage you to maintain good communication with your customers, so they understand the charge.