Connect and activate your Clover Flex – VizyPay

Your Cover Flex device lets your customers insert, swipe, sign, or enter a PIN. The Flex also accepts contactless payment methods such as Apple Pay and Google Pay.

Flex comes with a Quick Start Guide to help you connect hardware components. If you need more help, see the instructions below. After powering on your device, follow the Setup Wizard prompts to activate the device.

Set up your Clover hardware

Your Clover hardware package includes:

flex-hardware

To set up your Clover Flex hardware:

Plug the power brick into the charging cradle.
Attach the power cord to the power brick and plug the power cord into a power source.
Place the device in the charging cradle. A battery icon will appear on the screen.
Charge for at least 30 minutes.
Press and hold the power button until the Clover logo appears on the screen.

When the Clover Flex powers on, you'll see the Clover logo. Select your primary language to use for setting up your device, then follow the Clover Setup Wizard instructions.

View Clover Flex features

flex-features

Connect your Clover Flex to a network

Your Clover Flex can connect to a network in three ways:

By cellular connection through the device's Mobile SIM card.
By Wi-Fi connection through the device's Wi-Fi capability.
By Ethernet connection through a cable.

The Clover Setup wizard leads you through the network setup process that works best for your business.

Connect your Flex to a cellular network

To connect to a cellular network:

On the Network screen in the Clover Setup wizard, wait about a minute for the SIM card to verify that it’s connected to the cellular network.
When the green check mark appears, tap Next.
If a red X appears instead, tap More Info, and then Try Again.

Connect your Clover device to a Wi-Fi network

To connect to a Wi-Fi network:

Tap Configure next to the Wi-Fi option.
From the list of available wireless networks, tap the name of your wireless network. (If your network doesn't appear, tap Add a New Network and then tap the network by name.)
Enter the network password.
Tap Done.
Tap Check Connection.
When the connection is successful, you will be taken through the activation process. If not, you'll be asked to select a different network or re-enter the Wi-Fi password.

If you do not see your Wi-Fi network name, you may have a WEP, or open access, network. Please connect your Clover device to a secured WPA or WPA2 network for successful PCI compliance.

After your Clover device connects to the network, it will download and install the latest version of Clover software. Your Clover device will then reboot. Depending on the device, you may need to install a second download. Follow the directions to continue setting up your device.

Your device may reboot several times during the installation process. This is normal as Clover updates its Operating System. You will be able to continue setting up your merchant account after it reboots.

Activate a Clover device

Activation codes are unique for each device. After your device connects to the internet for the first time, Clover sends an email from Clover Support (app@clover.com) containing the activation code. Look for a subject line: Clover Activation Code.

If you ordered multiple devices, look up the serial number to match the activation code for each device.

If you have already set up your Web Dashboard account, you can also log into the Web Dashboard and find the activation code at the top of the home screen.

To enter your activation code:

Look for the “Clover Activation Code” email from Clover Support or logon to your Web Dashboard.
Enter the 8-digit activation number.

Set up an Admin account

If you’re activating your first Clover device, you will be asked to enter an admin Passcode. This Passcode gives access to your Clover devices as the owner or admin. If you already have an admin account, the setup process will skip this step and your apps will begin installing.

You can change this Passcode in the future in the Employees app.

To set up a Passcode:

Enter a 4- or 6-digit Passcode that you would like to use to access your Clover devices as the owner/admin.
Re-enter that Passcode to confirm.

After entering your activation code and Passcode (if required), your apps should begin installing. Please wait until the install process is complete.

You can customize your Clover by installing additional apps from Clover’s App Market after the setup.

Test the Clover Flex printer

Print a test receipt to test your printer.

To insert paper roll into printer:

Pull open the top panel.
Load the paper into your device so that the paper is sticking out of the bottom back side of the roll.
Pull the paper out and close the top panel, pushing until you hear a click.
Tap Print Test Receipt.

Flex printer reload2

Customize the Clover device

After your apps install, you can set some initial custom settings. To adjust these settings in the future, you'll use the Setup app.

To customize your device:

Do you want to require a Passcode to unlock your device?
- Yes, require a Passcode
  We recommend that every employee have a Passcode to unlock your device. It provides added security and more detailed reports.
- No, don't require a Passcode
  For terminal parity, we created an option for you not to require a Passcode upon entry. However, we recommend for you to require your employees to enter their Passcode into your Clover device.
Where do you want to take tips and signatures?
- On tablet screen
- On printed receipt
Tap Continue to complete customization.

If you plan to accept tips, please make sure your closeout time is at least an hour after your business has entered tips for the day.

If you do not see an option for tips, your account is not yet tip enabled.