Reboot Clover Flex

Your Clover device was designed with the intent that it would always be on and ready to go. When not in use, your device enters sleep mode and should wake up when you tap its touchscreen. At times, your device may automatically reboot after installing an update.

If your Clover device has an issue, reboot it. Reboots can be either soft reboots, where you can restart the device without turning off the power, or hard reboots, where the device power is physically cut off.

 

Soft reboot a device

Some reasons for doing a soft reboot are to correct random network dropouts, to improve device performance issues, or update settings you just changed.

To perform a soft reboot:

1. Swipe down from the top right corner of the screen.
2. Tap Reboot.
3. Tap Reboot again when prompted with the message Do you want to reboot?
   The Clover Mobile will power off momentarily, then turn on on its own when it is ready to proceed.

Hard Reboot a device

An unresponsive device requires a hard reboot.

To perform a hard reboot:

1. Remove Clover Flex from its charging cradle or remove the power cord.
2. Hold the power button down for 32 seconds before releasing.
3. Press power button again until the Clover image displays.
4. Place on charging cradle or connect power cord back to the device.
5. When prompted, enter Passcode to log in.

If your device does not reboot, contact Clover Support.

Change the automatic reboot time for your device

To improve your system's performance and security, Clover devices automatically reboot every 24 hours. The reboot process takes approximately 1-2 minutes. Clover saves all settings and data, including any offline payments.

The daily reboot time defaults to a randomly assigned time between 3am and 5am local time. If your business operates during these early morning hours, we recommend that you change the reboot time by going to the Settings app.

One minute before rebooting, your device notifies you that Clover Needs to Reboot and starts a 60-second countdown:

• If you do nothing, your device reboots automatically after the countdown.
• If you tap Cancel, your device reboots the following day at the reboot time.
• If you tap Change Reboot Time, the Set time screen appears for you to change the reboot time.
• If you tap Reboot Now, your device reboots immediately.

If your device manually rebooted within 6 hours before the reboot time, the system will not reboot again on that day. It will reboot again on the following day at the default reboot time.

To view and change the reboot time for your device:

1. Swipe down the top right corner of the Clover home screen, then tap SETTINGS.
2. Tap About device at the bottom of the list.
3. Tap Reboot time.
4. Change the time in the Set time screen.
5. Tap Done.