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  1. VizyPay
  2. Customer Support

Customer Support

My Account

  • What is the INVALID TIN/EIN fee on my Statement?
  • Access One Merchant User Guide
  • Why can't you tell me exactly what my rate will be?
  • Is there a closure cost?
  • What is PCI Compliance?
  • Am I required to complete PCI Compliance?
See all 12 articles

Programs

  • Can I offer the Cash Discount Program in my state?
  • Can I still run EBT transactions while using this Cash Discount Program?
  • Cash Discount vs Surcharge Programs
  • Is there a monthly cost?
  • Merchant Gift Card Guide (How to Maximize Gift Cards for Small Businesses)
  • Pros & Cons of Cash Discount Programs
See all 7 articles

Getting Started

  • How soon can I be set up?
  • What's The Process To Get Started?
  • What are some guidelines around EBT?
  • Can I setup a merchant account through my personal bank?
  • Who does VizyPay NOT represent?
  • What am I responsible for?
See all 12 articles

Frequently Asked Questions

  • What are common decline codes?
  • I batched out without adding tips, what can I do?
  • How do I get the full Credit Number for a transaction?
  • Fraud Protection - Online and International Best Practices
  • What is a chargeback and how will I know if I received one?
  • I batched out without adding tips, what can I do?
See all 24 articles

© VizyPay LLC is a registered Independent Sales Organization of Wells Fargo Bank, N.A., Concord, CA. | American Express may require separate approval. The Clover name and logo are owned by Clover Network, Inc. a wholly owned subsidiary of First Data corporation, and are registered or used in the U.S. and many foreign countries.