Customer Support

My Account

• What is the INVALID TIN/EIN fee on my Statement?
• What is PCI Compliance?
• Am I required to complete PCI Compliance?

Programs

• Can I offer the Cash Discount Program in my state?
• Can I still run EBT transactions while using this Cash Discount Program?
• Cash Discount vs Surcharge Programs
• Merchant Gift Card Guide (How to Maximize Gift Cards for Small Businesses)
• Pros & Cons of Cash Discount Programs

Frequently Asked Questions

• What are common decline codes?
• I batched out without adding tips, what can I do?
• How do I get the full Credit Number for a transaction?
• Fraud Protection - Online and International Best Practices
• What is a chargeback and how will I know if I received one?
• I batched out without adding tips, what can I do?

See all 13 articles

Internal Knowledge

• How to Provision (All)